• Postal Address

    10 Coped Hall Business Park, Royal Wootton Bassett, Wiltshire, SN4 8DP.
    Telephone:UK (0)1793 841410
    FAX:UK (0)870 766 9151
    E-mail:info@travelday.com

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  • Privacy Policy

    www.travelday.com is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

    When you order, we need to know your name, address, email address and card details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

    We use your personal information solely for payment and billing purposes. We will only contact you with your consent.

    We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

    We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

    We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by sending an email to info@travelday.com.

    In order to process credit/debit card transactions, the bank or card processing agency may require verifying your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

  • Booking Terms & Conditions

    1. ACCEPTANCE OF TERMS
    Your access to and use of www.traveday.com ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

    2. ADVICE
    The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

    3. CHANGES TO WEBSITE
    travelday.com reserves the right to:

    3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that travelday.com shall not be liable to you for any such change or removal.

    3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

    4. LINKS TO THIRD PARTY WEBSITES
    The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

    5. COPYRIGHT

    5.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to travelday.com or otherwise used by travelday.com as permitted by law.

    5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

    6. DISCLAIMERS AND LIMITATION OF LIABILITY
    The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

    6.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

    6.2 To the extent permitted by law travelday.com will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

    6.3 travelday.com makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

    6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of travelday.com for death or personal injury as a result of the negligence of travelday.com or that of its employees or agents.

    7. INDEMNITY
    You agree to indemnify and hold travelday.com and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against travelday.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

    8. SEVERANCE
    If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

    9. GOVERNING LAW
    These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

    10. CONTRACT
    travelday.com is the trading name of Travel Day Limited, whose registered office is at 10 Coped Hall Business Park, Royal Wootton Bassett, Wiltshire, SN4 8DP. These Booking conditions govern all bookings with travelday.com. A contract will only exist once travelday.com has received payment (deposit or in full) and a Booking Advice had been issued. The standard terms and conditions shall be in force for all bookings unless superseded by other specific terms that will be on your booking confirmation. Our on-line booking services are only available to persons over the age of 18. By booking with travelday.com you confirm to us you comply with these rules

    11 PAYMENT - Package Holidays
    travelday requires full payment for all products and services at the time of booking unless your booking is made in excess of 12 weeks in advance of your booking date and a deposit option has been made available.. Where a deposit only payment is made, full payment is due a minimum of 84 days prior to check-in. We accept Delta/Switch, Visa, MasterCard and American Express for on-line payments. Credit card fees of 2% are payable on all deposits and balances made with Visa or Mastercard and 3% for American Express, there is not a charge for debit cards. All payments made are fully non refundable.

    12. ALTERATION or CANCELLATION for Hotel only bookings
    Accommodation cancellation policy, unless otherwise stated on your Booking Advice: Greater than 7 days prior to departure: £30 per person plus any credit card fees absorbed by travelday.com at time of booking (normally 2%) 7 - 0 days prior to departure: 100%

    Premium dates of 1-Dec to 31-Dec and Easter the cancellation policy is 30 - 0 days prior to departure: 100% However, if the cancellation or alteration is outside of 7 days prior to check-in or use of the product the company will make its best endeavors to accommodate your change/cancellation.

    Appropriate fees may be applied depending on the requested change/cancellation. Please contact info@travelday.com with any cancellation/alteration request

    12.1 ALTERATION or CANCELLATION for Package Bookings
    When a deposit option has been paid and prior to full payment the cancellation/alteration fee will be loss of deposit unless otherwise stated on your Booking Advice. Once full payment has been made the cancellation fee is 100%. Should your travel plans change please contact us as soon as possible as in some cases we may be able to be more flexible in either changing or cancelling your package holiday. Please contact info@travelday.com with any cancellation/alteration request

    13. ALTERATION by travelday.com
    Occasionally, due to reasons beyond the Company's control, it may be necessary to amend the products and services you have booked with travelday.com. travelday.com will do its best to inform you of any such change as soon as possible prior to check-in or use of the product or service.

    14. CANCELLATION by travelday.com
    In the unlikely event that a booking has to be cancelled a full and prompt refund will be made of all monies paid to the Company less any insurance premiums and amendment fees. Please see note below regarding "Force Majeure"

    15. FORCE MAJEURE
    We regret we cannot accept liability or pay any compensation where we are forced to cancel, curtail, delay or in any way change your holiday or where the performance or prompt performance of our contractual obligations is prevented or affected in whole or part as a result of circumstances amounting to "force majeure". Such circumstances include war or threat of war, riot, civil strife, industrial dispute, epidemics or health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports, cancellations or changes of schedules by scheduled airlines, government action or advice and all similar circumstances outside our control.

    16. WHERE WE ACT AS AN AGENT
    travelday.com acts as an agent for various suppliers whose products form part of your booking. The suppliers standard terms and conditions will apply to these products. When travelday.com is acting as an agent the booking advice and any travel vouchers will contain the supplier's details.

    16.1 OUR LIABILITY TO YOU WHERE WE ACT AS AN AGENT
    Subject to clause 18 travelday.com acts in all cases as an agent for suppliers of accommodation and other products featured on this website.

    travelday.com will endeavour to use reasonable skill and care in selecting suppliers of accommodation, flights, shows and other products featured on this website.

    However, subject to clause 18 below, where you have booked any goods, services, facilities or otherwise through the travelday.com website your contract will be with the supplier of those goods, services, facilities or otherwise and not with travelday.com. For example if you book a hotel through travelday.com your contract will be with that hotel and if you book a flight, your contract will be with the airline supplying the flight. In each instance, the supplier will have its own terms and conditions and they will apply to your contract travelday.com cannot accept responsibility for any fault by the supplier or if there are problems with the performance of any contract that you arranged through this website. For example travelday.com is not responsible for any flight delays or lost luggage, or for unavailable facilities at hotels. You should refer to the relevant supplier for a copy of their terms and conditions.

    16.2 OUR LIABILITY TO YOU WHERE WE ACT AS A PRINCIPAL
    Where travelday.com offers and sells Package Holidays (as defined by Regulation 2(1) of the Package Travel, Package Holidays and Package Tours Regulations 1992 ("the Regulations")) travelday.com acts as a principal and your holiday contract is with us. The terms of this clause apply to your Package Holiday but for the avoidance of doubt this clause does not apply to any holiday that is not a Package Holiday within the meaning of Regulation 2(1) of the Regulations.

    Where you book a Package Holiday, travelday.com is liable for the proper performance of your holiday contract in accordance with Regulation 15 of the Regulations. Travelday.com accepts responsibility and will pay you compensation if due to the fault of our employees, agents or suppliers, the Package Holiday is not as described on the website but only if you can show that this has affected the enjoyment of your holiday. Travelday.com is responsible for any damage caused to you by the failure to perform your holiday contract or the improper performance of the holiday contract unless the failure or the improper performance is due neither to the fault of travelday.com (including its employees) nor to that of an agent or supplier of services, because -

    - the failures which occur in the performance of the contract are attributable to you;

    - such failures are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseeable or unavoidable; or

    - such failures are due to unusual and unforeseeable circumstances beyond the control of travelday.com, the consequences of which could not have been avoided even if all due care had been exercised; or an event which travelday.com or the agent or supplier of services, even with all due care, could not foresee or forestall.

    The liability of travelday.com is in all cases other than those involving personal injury, illness or death limited to twice the cost of the Package Holiday that relates to the person or persons affected. The maximum amount will only be paid if you can show that you derived no benefit at all from your Package Holiday.

    International Conventions may apply where you travel by aircraft, train, ship or coach as part of your Package Holiday. Should you or any of your party be injured, become ill, die or suffer any losses as a result of or during carriage by aircraft, train, ship or coach the liability of travelday.com is limited to the liability of the relevant carrier under the applicable International Convention. A copy of the Conventions that apply is available upon request. Should travelday.com make any payment to you or any member of your party as a result of personal injury, illness, death or other losses you agree to fully co-operate with travelday.com in seeking recovery of the payment from any third party as required by travelday.com.

    17. STAR RATINGS
    These are our own and are broadly inline with the UK understanding of star ratings and reflect the quality, comfort and facilities of the accommodation. You must not assume that a certain star rating guarantees a specific facility will be present and also our star ratings may differ from official star ratings.

    18. BALANCE PAYMENTS
    When a deposit only has been paid, the balance for Hotel Only/Holiday Homes/Villas Only/Transfers/Trips/Car Hire only is due 28 days prior to check-in. If payment is received after this time, a late payment fee will be applied at the rate of £25 per booking. We reserve the right to cancel any bookings where full payment has not been received 21 days prior to check in with the loss of any monies paid.

    When a deposit only has been paid, the balance for Packages only is due 84 days prior to check-in. If payment is received after this time, a late payment fee will be applied at the rate of £25 per passenger. We reserve the right to cancel any bookings where full payment has not been received 77 days prior to check in with the loss of any monies paid.

    When a deposit only has been paid, the balance for Attraction Tickets only is due 70 days prior to check-in. If payment is received after this time, a late payment fee will be applied at the rate of £25 per ticket. We reserve the right to cancel any bookings where full payment has not been received 63 days prior to check in with the loss of any monies paid.

    The payment due date is shown on the Booking Advice document. It is the customer's responsibility to ensure this payment is made on time.

    The company at its discretion may also charge the payment card used for the deposit payment with the remaining balance on or shortly after the due date.

    19. Air Passenger Duty
    The UK Government can change the amount of duty on travel at anytime, whilst all taxes and fees are applied at the point of booking, any subsequent increase in Air Passenger Duty that is applicable before your date of travel will be applied to your booking, this is for all bookings regardless of if a deposit option is taken or not. Any Tax increases will be applied with an administration fee at the rate of £4 per seat.

    Our Brands

    Caribbean Classics
    Luxury hand-picked hotels with direct scheduled flights, tailor-made Caribbean holidays.
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    Exclusive Dubai
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    LowcostUSA
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Travel Day Ltd registered in the UK 05415265
Tel. UK (0)1793 841410    Fax. UK (0)870 7669151
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